Refund and Return Policy for Lahorimandi

Last Updated: [20/04/2025]

Introduction

At Lahorimandi, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, you may return eligible items under the terms outlined below. This policy applies to all product categories unless stated otherwise.

2. Eligibility for Returns & Refunds

• Timeframe:
• Most products (e.g., Electronics, Fashion, Home Appliances) may be returned within 7 days of delivery.
• Grocery and Daily Essentials (non-perishable/unopened) must be returned within 3 days.
• Condition:
• Items must be unused, unopened, and in their original packaging with tags intact (e.g., clothing, electronics).
• Proof of purchase (order number/invoice) is required.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Grocery & Daily Essentials: Perishable goods (e.g., food, beverages).
• Beauty & Personal Care: Opened products (e.g., skincare, cosmetics).
• Books & Educational Materials: Opened or used books/stationery.
• Renewable Energy Solutions: Custom-installed solar panels (unless defective).

4. How to Initiate a Return

1. Contact Us: Email [support@lahorimandi.pk] or call [+923014561631] within the eligible timeframe.
2. Provide Details: Share your order number, product details, and reason for return.
3. Return Approval: Our team will review your request and provide return instructions.

5. Return Process

• Shipping:
• Customers are responsible for return shipping costs unless the item is damaged/defective.
• Use a trackable courier service (e.g., CallCourier, TCS, Leopards). We recommend insuring high-value items (e.g., electronics).
• Inspection: Returns are inspected upon receipt. Refunds are processed only if eligibility criteria are met.

6. Refund Methods

• Refunds are issued to the original payment method:
• Credit/Debit Cards: 5–10 business days.
• JazzCash/Easypaisa: 24–48 hours.
• Cash on Delivery (COD): Refunded via bank transfer or mobile wallet.

7. Damaged or Defective Items

• Warranty Claims:
• Electronics, Home Appliances, and Renewable Energy Solutions may be covered under manufacturer warranties. Contact us for assistance.
• *Report Immediately: Notify us within *48 hours of delivery for damaged/defective items. We will arrange a replacement or refund.

8. Exchanges

• Exchanges are available for items in the same category (e.g., size/color swaps in Fashion). Contact our team to initiate the process.

9. Timeline for Refunds

• Refunds are processed within 3–5 business days after we receive and inspect the returned item.

10. Exceptions

• No refunds will be issued for:
• Items damaged due to misuse or improper handling.
• Products not covered under warranty terms.

11. Contact Us

For questions or assistance:

• Email: [support@lahorimandi.shop]
• Phone: [+923014561631]
• Address: [Main Badian road Bhatta chowk Lahore]